A Phenomenological Investigation of Information and Communications Technology at a Public Sector Enterprise in India

This paper applies the method of “phenomenology” to a comprehensive study of information and communications technology (ICT) deployment at one of the largest government sector banks in India. The efficacy of the phenomenological approach for academic investigation of global ICT issues is argued in this paper. The study finds that the emerging architecture of ICT strategy in this corporation contains five dimensions. In declining order of their importance, these dimensions are (1) organizational ICT culture, (2) organizational politics, (3) organizational sociology (4) economics of ICT, and (5) ICT infrastructure. The significance of these findings is discussed in the paper and an extended note on the methodology of phenomenology is included. The ranking of ICT strategy dimensions and demystification of phenomenology are the contributions of this research to the Information Systems discipline.